FAQs – JR Couture

JR Couture


[insight_title title=”Account”]

You do not need to register for an account before placing an order. You may open an account as soon as you have finished shopping or check out as a guest. To open an account on JR Couture is fast, free and will save you time when placing future orders. Click here to register.

You can click here to open an account. Please complete all required fields in order to successfully register yourself on JR Couture.

You will not be required to re-enter your billing and shipping information every time you place an order on JR Couture. Whenever you place an order, it will be delivered to the address listed on file, unless otherwise stated at checkout.

No need to worry! Hover your mouse over the drop down arrow beside MY ACCOUNT on the top middle of the webpage and select LOST PASSWORD. This link will direct you to enter your e-mail address in order to reset your password. You will receive a link to create a new password via the e-mail address provided.

As soon as you log in to your account with your e-mail address and password, you will be directed to a page which details your address information. Please click on either the “Edit Billing Address” or “Edit Shipping Address” to update your personal information.

This function is not available at this time. Sorry for the inconvenience.

[insight_title title=”Ordering”]

Unfortunately, phone orders are not accepted at this time. However, you may order directly from the Products page of the website or shop on your smartphone.

I accept both PayPal & E-Transfer. You may pay with any method of payment in which PayPal accepts and will process. For Interac E-transfer, please use the following question and answer: Q: What brand did I purchase? A: JRCouture

Shopping on JR Couture is both safe and secure. Only orders, billing and shipping address information are stored on the website in “MY ACCOUNT.” Credit card information is never stored as PayPal is the only method of Credit Card payment available, which is securely kept on the PayPal website.

Depending on the demand of an item, JR Couture may choose to restock certain products. Please review the listing to see if a back-order is allowed. Please note the lead time required for restocking a product(s).

Due to the efforts to ensure that you receive your order as quickly as possible, you will be unable to cancel or make changes to your order once placed.

Click here to view our Size Guides for all available products on JR Couture.

[insight_title title=”Order Status”]

Please log in to MY ACCOUNT to review your order status and tracking information. All orders will be shipped via Canada Post.

[insight_title title=”Shipping”]

JR Couture uses Canada Post to ship products to customers. Current and up-to-date shipping rates are provided to you upon checkout, along with different shipping options and rates. Provided rates are in real time and are subject to change.

Yes, JR Couture does ship worldwide, but can only ship to the countries in which Canada Post will process and deliver packages to. Please look at MY CART to see if your country is eligible for shipping. You must have your Billing and Shipping information filled out in order to receive these rates.

As soon as your order is shipped, you will receive an e-mail notification confirming shipment. The e-mail will provide you with the tracking number for your package which will always ship via Canada Post. To track your package, please visit:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1 and enter the tracking number into the field and click TRACK to see where your order delivery status.

[insight_title title=”Returns”]

JR Couture does not accept returns at this time. Please note that ALL items are hand inspected for quality assurance. All custom made and one of a kind pieces are hand created guaranteeing you will receive high quality products.

[insight_title title=”Other “]

Sorry you couldn’t find the answers to all of your questions! Please click here to contact JR Couture. You will receive a reply within 24-48 hours.